Honourable and personal residential letting experts


What causes disputes at the end of a tenancy?

“It’s down to arrears”

is a common thought when the words ‘dispute’ and ‘end of tenancy’ are combined. This is interesting given that during the pandemic, the landlords and tenants we worked with during the first lockdown, were very open to negotiations that helped both parties. In fact only 15% of disputes are caused by rent payment issues.

Yet again, we have found that standard of cleaning is the single largest cause of end of tenancy disputes. This then leads to deposits being retained.

So not surprisingly, it was interesting to read that The Dispute Service (TDS) found that cleaning caused 49% of disputes in England and Wales.  This was swiftly followed by disputes on damage and redecoration.

I expect the issue is down to the fact that cleaning can be very subjective- one person’s clean is another person’s dirty.


How do you make sure there is no dispute?


The major thing is to have a professionally drawn up inventory- ideally by a 3rd party. This will show in words and pictures the condition of the property at the start of the tenancy.


Once you have that inventory, it is so important to go through that line-by-line. This gives you the chance to query anything that will be judged against at the end of the tenancy.  At the end of the tenancy you will, as per the tenancy agreement you sign, be expected to hand back the property in the same condition- less normal wear and tear.

Another interesting stat that TDS produced is that 75% of disputes were raised by tenants and just 8% by landlords.

One factor that has helped us reduce the number of queries at the end of the tenancy is to make sure a professional clean has taken place. This means using a contractor that uses the correct equipment and understands what is meant by an ‘end of tenancy clean’.



A helping hand

If you would like any more information on how to reduce disputes at the end of your tenancy just call 01480 494967.

You can also head over to our tenants’ section of our website for tips and FAQs.