Honourable and personal residential letting experts

What to do if you have a property emergency


Get out of the property immediately; do not stop to collect anything.

Once you’re safe call 999

To prevent any problem we strongly recommend you read and follow the advice on the Government Fire Safety website

Gas Leak

If you suspect a gas leak:

  • Open all doors and windows
  • Do NOT light any flames or switch lights on or off (switches can cause tiny sparks)
  • Switch off the gas (make sure you know where the tap is – usually at the meter)
  • Call National Gas Emergencies 0800 111 999 – use a mobile phone outside the property
  • Wait for the gas engineer to arrive – if you’re feeling unwell, contact your GP or hospital as you may have gas or carbon monoxide poisoning
  • Call us 01480 494967

DON’T – do anything which may cause a spark, e.g. use any electrical switches or devices

Carbon Monoxide Alarm Sounding

This could just be the battery needing changing, or the unit coming to the end of its lfe

However it could be a sign of a Gas Leak (see above)

Danger signs of a Carbon Monoxide problem are:

  • Soft yellow flames on your gas appliance
  • Sooty Stains or discolouration on or around your gas appliances
  • Fumes or smoke in the house
  • Slower burning than normal of any solid fuel fires
  • Headaches, drowsiness, dry throat, nausea

Call us 01480 494967, we will get the alarm checked

Major Water Leak

If there is lots of water, switch off your water at the stopcock first!

Try to catch the water with bowls, or contain it with towels.

Try to see where the water is coming from – if it is not from your property try to find out whose property is causing it.

Try to establish whether there may be a cause – e.g. was the shower just running – it could be a simple seal to replace.

Call us 01480 494967, we will get it sorted.

Please be aware that when water comes through a ceiling it often comes through the lights, as that is where there is a hole in the ceiling. As a precaution we advise switching off the electrics for that light circuit.