This privacy notice tells you what to expect when Maxine Lester Lettings and Property Management (MLLPM) collects and handles your personal information.
The information we have about you comes from you. The only exceptions to this are where we use public records to check or confirm information.
We use information about you to ensure
We can meet our legal obligations and handle any legal claim
We have details of contact with you, including your preferences and choices to ensure we meet your needs in future and can discharge our contract with you or our other customers
We have records for training and performance reviews plus statistical analysis of our performance
Most of the information we hold and use is on the following legal basis:
We also use consent when seeking or providing references for a tenancy or employment.
We use Legitimate interest when making periodic contact, usually by email, to ensure you have relevant market information is available and our brand is promoted positively. We do this under the auspices of the Privacy and Electronic Communications (EC Directive) Regulations and at any time you can choose to unsubscribe from these mails.
Contact details and preferences are held indefinitely so we know what you want and can respect your wishes. All other details are held for no less than 7 years after our last interaction with you.
We do not sell your information or provide it for any reason other than to discharge our obligations as defined earlier.
Your information is stored by our data, process and business support suppliers who retain the data within the EU and have agreed to not share it other than in managing their own data systems. E.g. our computers are backed up to a company who use another company’s data store.
We will share your information with any entity legally entitled to receive it e.g. the tax office, or to handle any legal claim.
We share information with companies who provide utilities or notify utility companies of any change of occupants to properties.
We share contact details with contractors who are doing works in a property to ensure they can arrange access. These contractors have all agreed to keep such information secure.
The information is usually held on computers and encrypted servers. Only staff and the company providing any software or IT support have access to the information using passwords which change every few weeks and must be reasonably complex. Backups are also encrypted.
Any printed information is kept securely and not left unattended for public access. Once we have finished with any printed material it is scanned to our computer files then securely shredded.
Your rights are protected under law, in particular the current version of the General Data Protection Regulations (GDPR).
Essentially you have
If you have any concerns the Information Commissioners Office provides detail on what you can expect https://ico.org.uk/
We are Maxine Lester Property Management Ltd, trading as Maxine Lester Lettings and Property Management. Our director Matthew Lester ensures we comply with the relevant rules on managing information – he can be contacted on 01480 494967 or [email protected] or 12 Station Road, St Ives, Cambs, PE27 5BH
Very professional organisation that gives good service to both the tenants as well as the landlord. Highly recommended.
All staff at Maxine Lester Residential Lettings are trained to a high standard and I have always found Lisa Gadsby very efficien
Every time we have contacted Maxine Lester everyone has been so helpful. We have always had any issues dealt with promptly and...
Excellent service all round, keeping us informed regularly on our property, always contactable and willing to help with any query.