Honourable and personal residential letting experts

Apart from rent what other costs am I liable for during the tenancy?

All the costs associated with your tenancy are detailed here.

What insurance do I need?

We strongly recommend that you have insurance to protect your own Contents, Personal Possessions, Pedal Cycles and other valuables as the Property Owners insurance will NOT cover your items. Our chosen provider for insurance is One Broker, who offer insurance policies on-line – please remember to select Maxine Lester as your letting agent. This insurance also gives you protection towards accidental damage to the Owners property, so rather than losing your deposit you may be able to claim (subject to the terms and conditions of the policy) from the insurance, which will not leave you out of pocket.

Pet Damage – Where you have a pet don’t forget most insurance policies exclude damage by domestic pets, One Broker can offer cover for this.

Maxine Lester Lettings & Property Management is an Introducer Appointed Representative of One Broker (Cambridge) Ltd who are authorised and regulated by the Financial Conduct Authority.

How often will you visit the property?

As part of our contract with some owners we make periodic visits to the property.

We typically visit each property twice a year to make sure everything is OK. This is a chance to briefly check for any obvious maintenance issues, how well any maintenance has been done by our contractors and whether the terms of the tenancy are being followed.

The visits are brief and there is no need for you to be present. We will advise you of the visit date, usually by email a week or more before the date. We will usually then use our keys for access, unless we hear the date is not acceptable, or there are pets loose in the home. In special circumstances we try to agree specific visit times, but usually we can’t provide specific visit times.

During the visit we make brief notes and take photos of relevant items to report back to the property owner.

The first visit is usually in the first 4 months after each tenancy starts, then approximately every 6 months, but frequencies may change based on owner preference.

When do I pay my rent after I have moved in?

All rents are due to be with us on the day of the month when your tenancy started, e.g. if your tenancy started on 4th of the month then the rent needs to be in our bank by the 4th of each month.

Rent should be paid by standing order, which you need to set up with your bank using our banking details which can be found on our Pay page.

You can also download a Standing Order mandate from our Document Download section.

Due to the UK banking system it will be necessary for you to make sure that the full rental amount leaves your bank around 2 days before the due date, to ensure it reaches us on time.

Please note, we do not collect the rent from your bank by direct debit (e.g. as your phone company does). A standing order means you are in control by telling your bank exactly what to send us. This also means you will need to cancel the standing order at the end of the tenancy, to avoid over paying.

If rents are not received on time we will need to charge interest on the debt and your tenancy may then be at risk.

If your payment is missed you can always pay securely on line.

Who is responsible for repairs?

The property owner is responsible for ensuring the safe and effective operation of the systems in your home e.g. heat, water, electric and drainage, and for the building itself.

You are responsible for:

  • looking after your home properly and doing the little jobs around the property that any reasonable resident might do. This includes things like changing any light bulbs, making sure the filter on the washing machine is clear etc.
  • Following the diagnosis or advice steps provided by us or our contractors
  • Following the advice in our self-help guides,
  • Anything you cause, naturally! e.g. if a drain is blocked due to something you put down it, or one of your appliances causes the electrics to trip

If you report something and it is the property owners responsibility, we will seek their authority to get the work done. This can take a few days.

Where it is an emergency or a significant risk, we will get on with things to reduce any problem or risk.

If in doubt about what you should do, please ask.

Before you report a repair please consider our self-help guides, which may fix your problem.

What happens if I don’t pay my rent?

You are obliged by law to pay the rent, if not then the property owner has the right to give notice and seek to evict you. If you have a problem paying then let us know as soon as possible. If you do not pay your rent your tenancy may be at risk.

How do I know my property is safe?

Periodic safety checks are required for your home e.g. gas appliances must be checked annually. We will arrange these when they are due, providing you with copies of documents as appropriate. You need to allow our contractors access to ensure these are completed when requested.

However you also have a responsibility to notify us or the property owner of any concerns. You also need to look after the property properly and do the little jobs around the home that any reasonable resident might do to ensure it is safe.

What if I have mould in my property?

Mould in a property can be very unpleasant and, if not addressed, a risk to your health.

It is essential to your health you ensure you are on top of the condensation that causes most mould in domestic properties.

For more details see our dedicated web page


Can I get satellite or cable TV?

If you want to fix a satellite dish to the property, or have a new cable enter the property, you need to get permission from the property owner. If they give permission it is likely to be on the condition that you ensure no breaches of planning or lease requirements, and you remove the dish or cable and any signs of the fitting at the end of your tenancy.

Can I make changes to the property?

Usually changes are not allowed to any property. With the property owner’s permission then items such as pictures etc. can be fitted, on the condition that the hooks and fixtures are removed at the end of your tenancy, along with any sign they were there. If you want to make a more substantial change, e.g. sometimes people want to decorate in a colour of their choice, then this is likely to need a specific agreement, so please contact us.

Can I smoke in the property?

No. All our properties are no smoking and this is stipulated in our tenancy agreements.

Smoking in a property can mean the property can’t be rented to people with sensitivities to smoke, limiting the chance of renting it again. Also the smell is hard to remove, although reasonably easy to cover up for a short period. Therefore if we detect there has been smoking in a property then your deposit will be held back for no less than 30 days from the end of your tenancy in order to determine if there are any residual smells and to cover the cost of having these smells removed.