Honourable and personal residential letting experts


Showcase your rental property with our 360 degree videos


So whilst we have been in lockdown we have invested in new equipment in order to be able to provide these amazing 360-degree videos, which we shall be showcasing to prospective applicants prior to arranging physical viewings, in line with the Government Guidelines (below).  If you are a landlord and are interested in having one of these videos prepared for your property or properties, please complete the enquiry form below.

Government guidance on lettings viewings during COVID19 crisis

On Tuesday 13th May the Government announced that estate and letting agents could re-open for business provided that the government guidance on safer working provided that this guidance is adhered to:

  • We must ask whether any party is showing symptoms or has been asked to self-isolate before going ahead with any viewing, or visits to offices.
  • We must operate using an appointment system for visits to their offices and when conducting viewings.
  • We should NOT carry out any open house viewings.
  • We should not drive clients to appointments.

Virtual viewings encouraged before physical viewings

  • We should strongly encourage clients to view properties virtually in the first instance and then only physically inspect properties that they have a strong interest in.
  • We can accompany physical viewings and seek to maintain a minimum of 2 metres distance from others wherever possible.
  • Where social distancing is not possible and the visit is within an enclosed space, we should wear a face-covering in line with government guidance and ask all parties to come with their own face-covering to the appointment.
  • If a visit is not accompanied by a member of our team, we should make sure that both landlords and tenants clearly understand how the viewing should be conducted safely.

Health & safety is paramount at all times #stayalert

  • All parties viewing a property should wash their hands with soap and water (or hand sanitiser if not available) immediately after entering the properties, with internal doors opened and surfaces having been wiped down before they enter. Separate towels or paper towels should be used if possible and washed or disposed of safely after use.
  • We should do what we can to promote flexibility when arranging move dates, for example advising clients to ensure contracts have explicit terms to manage the timing risks presented by coronavirus.
  • We should work with our clients and all relevant parties (such as inventory clerks) in order to broker a new date to move where tenancies are due to complete and one of the parties falls ill with coronavirus or has to self-isolate.
  • We should ensure that any keys are appropriately cleaned before handover.

Read Matthew Lester’s update on how the Maxine Lester Lettings and Property Management team will be catching up with all of the home moves which could not take place during the lockdown HERE.