Some companies constantly talk about how they are great at customer service, but we can actually show you!
Let me tell you a little story about what our senior lettings negotiator Steph Marshall just did for one of our overseas landlords:
The landlord in question wanted to expand his rental property portfolio and asked Stephanie to keep on the look-out for something along the specific criteria given, up to around £140,000. He was looking for a gross rental yield of approximately 5%.
After a few weeks of searching, Stephanie found a property in Chatteris that ticked all the boxes, carried out the viewings and negotiations (achieving a 5% reduction on the asking price in the process). However, this was not the end of Steph’s work. As soon as she had an idea of the exchange date she started mentioning the property to our rental applicant database, in the hope of getting a tenant lined up to coincide with the completion of the sale. Of course, Steph is like a dog with a bone, so she found a tenant immediately, negating the need for the property to be advertised on the internet or property portals, such as Rightmove and Zoopla.
Unfortunately, out of Steph’s hands, the completion date of the property purchase was delayed and then suddenly everything sped up again and we discovered we only had 2 days to get into the house and get it prepared for its new tenants. As would happen, what we call ‘Sods Law’, all of our cleaning contractors were tied up on other jobs, right when we needed them! So, without a moment’s thought to her nails, Steph got out her cleaning equipment, put on her overalls, got down on her hands and knees and cleaned the house herself.
The outcome was a perfect house ready for the inventory to be carried out the next morning and new tenants moving into their new rental home only 48 hours after the sale completed. A very happy couple of tenants, a very happy landlord with rent in his bank account, and pizza for Steph!
Impressed? If so, just give us a call if you want to sample real customer service from probably the best letting agent in St Ives.
A little bit about our Stephanie:
“I joined the team early in 2014, having come from a lettings background which I worked in for the previous 2 years. I had been carrying out the duties of property management, but before then I had worked on the negotiating side, which I knew was my calling. So when the job for Lettings Negotiator arose with Maxine Lester I applied straight away. Working for an independent successful company who are consistent award winners is a great opportunity to enhance my skills and further my career. I love meeting new people and love finding tenants their perfect home, no day is the same here and you are always learning something new. I am delighted that I successfully completed my NFOPP (National Federation of Property Professionals) level 3 Technical Award (equivalent to NVQ Level 3) in 2014.”
Stephanie Marshall, MARLA
“Determined to keep winning the UK awards for great customer service.”
T: 01480 494939
E: [email protected]