The real risks owners don’t always see

Legislation changes. Documentation expires. Small administrative errors can carry significant consequences – and unfortunately, they’re often only discovered when a problem arises, such as a dispute, an inspection, or enforcement action.

Even more concerning? Many issues sit quietly in the background, costing you money every month without you realising. Let us show you what we mean with two recent case studies.

Case studies 1 – unlocking lost income and preventing future problems

A self-managing landlord asked us to review her portfolio, she assumed everything was in order. What we discovered told a different story:

• Her documentation was incorrect and incomplete
• Her rents were £300 per month below market value on each property
• We implemented rent reviews to correct this
• One resident household was going through a relationship breakdown
• We identified that the remaining resident could not afford the property alone

Because we caught this early, we are now working proactively with our insurance service to explore solutions to protect the landlord’s income and support the resident, avoiding arrears, stress, and potential possession proceedings.

Outcome:

• Increased income
• Reduced risk
• Supported, informed residents
• A clear plan moving forward

Case Study 2 – avoiding fines and saving over £1,000

A landlord transferred a property to us from another agent. As part of our compliance review:

• We successfully challenged over £1,000 in early exit fees under the Consumer Rights Act 2015
• We identified that:
  • The EICR was invalid due to an incorrect postcode
  • The Gas Safety Certificate had not been dated

Neither issue had been spotted by the previous agent yet both could have resulted in serious fines and enforcement action. We corrected everything immediately.

Outcome:

• Over £1,000 saved
• Compliance restored
• Major legal risk removed
• Peace of mind

What is the managed transition and compliance review?

Taking over the management of a property, whether previously self-managed or handled by another agent, requires care, experience, and absolute attention to detail.

Our service is designed to protect you as an owner, while ensuring a smooth, professional handover for your residents.

What the service covers

Management takeover

We take over day-to-day management and review all existing arrangements to ensure nothing has been missed.

Safety and certification review

Including:

• Gas Safety Certificates
• Electrical Safety Reports (EICRs)

We identify anything missing, incorrect, expired, or non-compliant and arrange swift resolution.

Deposit review and protection

We check that deposits have been:

• Correctly protected
• Protected within timescales
• Issued with the correct prescribed information

Where issues exist, we advise on the safest way forward.

Tenancy documentation review

We review tenancy agreements for:

• Legal compliance
• Best practice
• Readiness for forthcoming changes, including the Renters’ Rights Bill 2025

Property condition and risk review

We assess the property against the Housing Health and Safety Rating System (HHSRS) and provide clear recommendations to reduce enforcement risk.

Exit support from previous agents

If transferring from another agent, we provide a professionally drafted letter to:

• Challenge unfair exit fees
• Protect you from unenforceable charges
• Ensure a clean, lawful handover

In the past year alone, this approach has saved Owners over £5,000.

Supporting you and your residents

We meet residents in person to explain the transition

• We ensure clear communication and continuity
• We introduce you to the team managing your property
• We carry out a complimentary rental market review, so you can make informed decisions without pressure

The outcome for you

By the end of the process, you will have:

• Confidence your property is compliant
• Clear, accurate documentation
• Reduced exposure to fines and enforcement
• A professional management structure
• Reassurance that your Residents are supported

The cost

From just £99, this review can save you:

• Time
• Stress
• Missed income
• Potential fines running into thousands