Honourable and personal residential letting experts

1Feb Blog from the Dogs – Feeling the Love

Blog from the Dogs – Feeling the Love

tedicon “What do you love most about me?”

smudgeicon “What??? Why are you asking me that!”

tedicon “Well, sometimes it’s just nice to hear good things said.”

smudgeicon  “Ted you are such a needy dog!”

tedicon “Says you, when you beg for ear rubs at least 5 times a day!”

smudgeicon “I guess you are right, it is lovely to be petted or told how lovely you are.”

tedicon  “I know, I heard Maxine almost in tears yesterday when she was reading all of the lovely words from her clients.”

smudgeicon  “Oh yes, do you mean all of the ESTAs comments about the Maxine Lester customer service?”

tedicon “Exactly, those guys work so hard, it’s amazing to see them so happy.”

WHAT IS THE "ESTA'S"?

The ESTAS, whose headline sponsor is Zoopla, is the National Award Scheme which recognises the best estate and lettings agents, mortgage advisors and conveyancers in the residential property industry.  Winners are selected purely on feedback from customers who have experienced the full-service delivery from a property professional.  Last year over 40,000 customers completed an ESTAS survey helping firms taking part to gain valuable feedback which enables them to improve their services for the future.  Founder of The ESTAS Group Simon Brown said “We live in a world where the consumer decision-making process is influenced more and more by customer feedback and reviews so The ESTAS provides a kite mark of excellent service for any property professional involved in the home moving process.”

 

BRAND AMBASSADOR

The ESTAS Awards for agents and mortgage advisors take place every April at the Grosvenor House Hotel in London. Phil Spencer, the country’s favourite property expert and ESTAS brand ambassador, announces the winners in front 1,000 of the UK’s top property professionals.  Phil says “I think it says a great deal about a firm who takes part in The ESTAS.  They care about their reputation, they care about their customers and they care about their business.  Taking part sets companies apart from their competitors.  It sends a clear message that they are passionate about customer service, prepared to go that extra mile for their clients and keen to listen to feedback”.

 

SOME OF THE AMAZING FEEDBACK FROM

THE CLIENTS WHO VOTED FOR MAXINE LESTER

SO MANY PEOPLE VOTED FOR MAXINE LESTER AT THE 2019 ESTAS AWARDS

Vincent Lamb, Managed Landlord “We have used Maxine Lester for many years and always going them to be very professional.”

Rachel Watson, Tenant “They were very understanding when I needed to rent a property and for the checks to go through fast. They were very helpful and couldn’t speak a word against them”

Robin Bailey, Tenant “All the staff that I have encountered at Maxine Lester have been friendly and very obliging at every turn. Unlike other rental agencies, they respect the fact that I am a client as much as a landlord.”

Jillian Lane, Managed Landlord “All staff are very helpful, knowledgeable and responsive but Maxine is an exceptional force behind the team.”

John Shutlar, Managed Landlord “Maxine Lester and her staff have always been very good, and nothing is too much trouble for them.”

Anthony Slater, Managed Landlord “I have been with Maxine Lester for a number of years. My daughter rents her property through them as well. Always go the extra mile. Thoroughly professional.”

DENISE MCNICHOL, Managed Landlord “Very professional and customer focused, first class property details and media presentation, personal friendly informative advice. Maxine is simply the best we feel in very safe hands.”

Managed Landlord “They communicated very well, so I was fully aware of any developments.”

Kit Gutshall, Managed Landlord “Maxine Lester’s agency is very professional and they maintain amazingly high standards, whilst always delivering a warm, friendly and helpful atmosphere.”

MATTHEW BAGNALL, Managed Landlord “Great communicators, Great problem solvers, Always efficient, flexible and quick to react to any issues. Been working with them over 4 years and would never look anywhere else.”

Mark Jones, Tenant “All start very helpful, including Tania Fullalove who helped a lot.”

Guy Horner, Managed Landlord “Maxine and her staff are simply the best.”

Martin Cullen, Managed Landlord  “Stefanie Marshall and all the team consistently helpful and professional.”

Managed Landlord “Stephanie Marshall has been so helpful.”

David Thorpe, Managed Landlord “Always received professional and courteous responses. I feel wholly confident they will do the right thing. All staff I have dealt with deserve praise.”

Susanne Man, Managed Landlord “Maxine Lester has looked after the letting of my property in Cambridge for 9 years. I completely trust this company. They are communicative, efficient and extremely friendly. Amazing company.”

Jasmine Firek, Tenant “Good estate agents, always reply to queries promptly.”

Linsey marsh, Managed Landlord “Maxine is extremely professional, showing thorough knowledge & expertise. She has a warm and friendly approach, appearing to genuinely want to connect with and understand a client’s needs. Refreshing!”

DAVID WELLS, Tenant “Sally Pearton is a particularly friendly person who makes you feel special.”

Katrina Dewar, Tenant “The whole team have been so helpful with helping us find a new house when we were going to be moved out of our previous home. We are settled now and very happy.”

Katy Sismore, Managed Landlord  “We have used MLRL for more than 10 years. Our portfolio has expanded. Maxine and her fantastic team give us great service plus confidence to carry on in the rapidly changing rental market. Thank you.”

Kate Stephens, Managed Landlord  “I have 3 properties that Maxine Lester manage and I have also been a tenant and rented a property from them. They take care of both landlords and tenants extremely well & are fair to both.”

Anthony Richardson, Managed Landlord “Absolutely fantastic agent with very personal service – highly recommended! :o)”

Julie Ashwell, Managed Landlord “Maxine Lester and her team have always been exemplary professionals, providing excellent service, up to date information and most especially peace of mind. They are outstanding.”

Managed Landlord “Cannot recommend highly enough. Professional, friendly and efficient. We have 2 properties let through Maxine Lester and have no problems whatsoever.”

Andrew Chapman, Tenant “The service we get is excellent and would always recommend them to friends and family.”

Gay Blewett, Managed Landlord “Excellent service all round.”

Managed Landlord “All staff are pleasant and professional.”

Andy Polhill, Managed Landlord “We have been using Maxine Lester to manage our property for as long as I can remember. The service has always been exemplary and the level of communication outstanding.”

Managed Landlord  “First-time landlord using an agent. I was guided through the whole process by Stephanie Marshall who answered all my questions and concerns (however trivial). Feel I am in very safe hands.”

Sylvia Eldridge, Managed Landlord “I would like to give a mention to all the staff at Maxine Lester and thank them very much for their outstanding professionalism.”

Naomi Kingston, Tenant “Best letting agent I have used. Staff are incredibly helpful and quick to help, and they have superb attention to detail. Can’t recommend them highly enough!”

Pamela Flach, Managed Landlord “I was very impressed with the professionalism of Maxine Lester on visiting my rental property. I liked her straight talking and honest advice for reletting which soon resulted in new tenants!”

Katrina dewar, Tenant “All the staff at Maxine Lester are fantastic and always helpful.  Big thank you to Maxine as she found us a new house in a rush after my previous landlady died and her son’s wanted to sell the house.”

Karl Rugg, Managed Landlord “All the staff are worthy of a mention & living 2000 miles away they are just the best. I’m sure I couldn’t get any better, This is based on 13 years of using this company.”

Managed Landlord “All members of staff are extremely helpful and knowledgeable and Maxine Lester herself is very approachable and easy to talk to.”

David Hill, Tenant “Stephanie Marshall has been particularly helpful during my 17-month tenancy, and any issues or concerns I’ve had have been quickly addressed.”

Nathalie Prosper Bibrac, Tenant  “Tania Fullalove ❤️”

Sharron Cozens, Managed Landlord “Maxine and the team all work to a high standard in everything they do from managing our flat, working with our tenants to raising funds for charity. A great team that works and plays together.”

MICHAEL ANDERSON, Managed Landlord “Unable to fault their first-class service.”

Sally Hayward, Tenant “The people at Maxine Lester treat their tenants like family and are genuinely interested in their welfare. Any problems have been dealt with promptly. I feel respected by the lovely staff.”

Denise Warren, Managed Landlord “Maxine Lester and her team work tirelessly to achieve the best tenants at the best rental with the professional service that she is renowned for. We have 15 houses with her and no complaints.”

Managed Landlord “Excellent service.”

Richard Parrish, Managed Landlord “We find Maxine Lester and her staff brilliant, what a nice company to deal with.”

Dian, Tenant “Really happy with Maxine Lester. Hassle free, easy, no problems. I trust them completely. They are friendly and professional. I wouldn’t rent with anyone else!”

Vasile Viorel Bozga, Tenant “I am very very, very happy with Maxine Lester. Always very prompt in any issues in the property. All members of Maxine Lester they are excellent. Thank you very much for all.”

Paul Cox, Managed Landlord “I dealt with Stephanie almost on a daily basis as she kept me up to speed with potential tenants and viewings, she always found time to take my calls and answer my emails. Tenant found, thank you.”

Leanne Dickinson, Tenant “Tanya – always so friendly and positive and quick to reply.  Sally – understanding and efficient, any problems with the house they are sorted quickly.”

Alice Neaves, Managed Landlord “The whole office works as a team and they have looked after us very well and are very efficient. Nothing is too much trouble and they are an excellent company to deal with.”

Rebecca Ward-Turner, Tenant “We have been renting our house through ML now for five years, we wouldn’t want to be with anyone else. All staff are fantastic every time. Friendly, professional and efficient. Highly recommended!!”

Paul, Tenant “I have been with Maxine Lester over 2 years now. Everyone is really helpful and nice, always willing to help to get things sorted straight away. Girls in office are really nice and helpful. All staff are good all round.”