TFI FRIDAY, TED!
YAY! Wait, what does TFI stand for?
Thank Fido it’s Friday, obviously.
Ah yes, thank Fido it’s Friday indeed. So what have you got for us all today?
Well, I was reading an article earlier about a Lancashire Landlord who has recently been charged over £3500 by a court for ignoring his tenants’ complaints about damp in their property.
It’s definitely got me thinking about the benefits of property management.
How come, Smudge?
Well keeping constant communication is very important, but it takes up a lot of time. Most complaints the property ombudsman gets are caused by bad communication – especially when it comes to repairs and maintenance.
So if Mr Landlord had his property managed by a good lettings agency, then he wouldn’t have had to shell out £3500 because they would have dealt with the tenants’ complaints right away?
Do we do that?
Well we don’t, we snooze about on the comfy office sofa, but the Maxine Lester team does, yes.
So how would they deal with a complaint?
Well, first the tenant can report issues via the 24 hour helpline, or by logging a repair online. Then, we check who should be responsible for the repair, then investigate whether a repair is needed, and if so what, then we check our extensive history to see if the issue is caused by the failure of a past repair. Most landlords give us permission to complete any works up to £200, so then we get one of our trusted contractors to come in and fix it.
Yes. And that’s the process we follow every single time without fail.
No fines for our landlords or us, then.
For more information about the property management services we offer and pricing, please take a look at the Packages to Support You page on our website, or give our friendly, efficient team a call on 01480 494939