Talk of ‘Customer service’ is often bandied about all over the shop by businesses across every industry imaginable. For us, it’s something that’s absolutely crucial. We work with both landlords and tenants, so it’s our job to look after the landlord’s property, and the tenant’s home – a responsibility that we never take lightly.
The ESTAS - as voted for by you!
This is why you see us talk about the ESTAS Awards quite a lot. We’re so proud of them – and not because the trophies are lovely and shiny, but because they’re awarded based on YOUR comments and reviews! Us winning awards from both landlords and tenants tells us loud and clear that we’re doing our jobs properly. You can read more about our latest win here.
WE ARE OFFICIALLY THE HOLDER OF THE SILVER GRAND PRIX AWARD FOR BEST CUSTOMER SERVICE IN THE UK – AS VOTED BY OUR LANDLORDS AND TENANTS!
So how do we keep our service levels so consistently high?
The answer to this one is a really simple little sentence, which has a massive impact on the day-to-day running of Maxine Lester Lettings.
We treat every property, as if it were our own.
It’s that simple! With landlords, when carrying out inspections we are looking to make sure everything is as we would want it if we owned the property. With tenants, before anyone moves in to a property we ask ourselves if we would want to live there.
If the answer to either of those questions is no, then we get on and do something about it!
To give the personable, honourable customer service we’ve won awards for, we basically just care. We care a lot.
If you are looking to rent a new home, or you’re a landlord looking for someone to manage your portfolio – don’t take our word for it. Have a read of the comments our landlords and tenants are leaving us for next year’s ESTAS entry.