Honourable and personal residential letting experts

Everyone in our team deals directly with landlords and tenants, so everyone is front line.
Our purpose is to deliver expert, honourable and personal residential lettings support. We know we can only achieve this if everyone in our team shares this ambition fully, and pulls together to deliver exceptional levels of customer service.

We try to ensure our terms and conditions are fair and competitive. We also work very hard to do those things which make everyone feel an important part of a successful team.

Staff employment packages

Salaries – We aim for these to be at or above the market average, plus, where appropriate, we pay performance bonuses, usually based on the success of the whole business. In the last 2 years team members each got bonuses of at least 7% of their salary.

Other benefits our team enjoy

Flexible working to fit in with family commitments;
25 days holiday pa plus bank holidays (20 days in 1st year);
Health insurance;
Gym or spa membership  (after 2 years’ service);
Pension contributions of 2.5% of pay (after 3 months employment) rising to 5% after 1 year membership;
Life Insurance of 3 x salary (after 6 months probation)
Salary sacrifice scheme to buy additional benefits
Your rental properties fully managed at ‘mates rates’!

Training and Development

We ensure all staff have a clear induction programme, so they have a structured approach to becoming confident and competent in all aspects of their role.
We aim for all staff to obtain the NFOPP (National Federation of Property Professionals) level 3 Technical Award (equivalent to NVQ Level 3), with us covering the costs and providing 5 days’ study leave.
We arrange other training as identified through objective setting and monthly performance reviews.
We have a Curiosity Fund where staff members get funded to learn new things for their own satisfaction and not related to their job.
All Staff get paid for 2 days a year to do work for, or in support of charity.

Performance and communication

Everyone wants to do a good job and to know how they are doing. To make sure this happens we have:

  • Weekly team briefings, covering immediate issues
  • Monthly one to one performance reviews
  • Monthly team meetings, when each team reviews their performance indicators and sets a plan to improve their service and performance.
  • Quarterly meetings we review the last 3 months and look forward, working together to agree and make changes to our company. We usually have a meal out together afterwards at the company’s expense.
  • Annual objective setting and performance review.

Get a sense of being part of our great team

See our:

Christmas video from 2016

Overview for the team of 2016

Current Vacancies

Vacancy – Property Manager

If we have no vacancies which interest you currently but you would like to explore whether you could progress your career with Maxine Lester Residential Lettings, please get in touch  explaining why you think you would be a great addition to our team and the service we offer.

We’re always keen to hear from people who may be interested in joining us in future.
Please drop a mail to careers@maxinelester.co.uk with an explanation of what you’re looking to do, what you can bring to the team and a clear CV.