T: ’TFI FRIDAY, SMUDGE!’
S: ’YAY! Wait, what does TFI stand for?’
T: ’Thank Fido it’s Friday, obviously.’
S: Ah yes, thank Fido it’s Friday indeed. So what have you got for us all today?
T: Well, I was reading an article earlier about a Lancashire Landlord who has recently been charged over £3500 by a court for ignoring his tenants’ complaints about damp in their property.
T: It’s definitely got me thinking about the benefits of property management.
S: How come?
T: Well keeping constant communication is very important, but it takes up a lot of time. Most complaints the property ombudsman gets are caused by bad communication – especially when it comes to repairs and maintenance.
S: So if Mr Landlord had his property managed by a good lettings agency, then he wouldn’t have had to shell out £3500 because they would have dealt with the tenants’ complaints right away?
T: Exactly right.
S: Do we do that?
T: Well we don’t, we snooze about on the comfy office sofa, but the Maxine Lester team does, yes.
S: So how would they deal with a complaint?
T: Well, first the tenant can report issues via the 24 hour helpline, or by logging a repair online. Then, we check who should be responsible for the repair, then investigate whether a repair is needed, and if so what, then we check our extensive history to see if the issue is caused by the failure of a past repair. Most landlords give us permission to complete any works up to £200, so then we get one of our trusted contractors to come in and fix it.
T: Yes. And that’s the process we follow every single time without fail.
S: No fines for our landlords or us, then.
For more information about the property management services we offer and pricing, please take a look at the Packages to Support You page on our website, or give our friendly, efficient team a call on 01480 494939