Meet The Team
When we started the business in 2005 our vision was to provide a high quality, reliable, expert residential property lettings management service, distinguishing ourselves from the competition by being totally customer focused. Our success combined with feedback from landlords and tenants indicates we continue to achieve this goal. The only way we achieve this is by the team we have so here is a little about them.
Please click on a staff member to view their profile
I have recently joined the company in order to strengthen the property management team and work predominantly outside the office carrying out property visits.
Before this my career path has been somewhat varied – law, recruitment, medical accounting and retail due to moving around with my husband’s employment (including five years abroad) and raising two children. However my passion has always been with property and I was thrilled when the opportunity arose to join an award winning company to fulfil my ambition of working within the property industry. Being a landlord myself (and a tenant at various times), I understand the importance of protecting property as an asset. My role is to visit around 30 properties a week enabling me to provide a visual report to landlords. This gives our landlords confidence that their tenants are happy in their home and their asset is being looked after.
To be honest I do not know where the last year has gone. I feel I have achieved so much it’s difficult to know where to start.
My main role is working within the Lettings side of the business working closely with my colleagues Sam Neeta and Amy to ensure that we provide the best service that we possibly can for both our client landlords and applicants looking for a home. One of my main roles is to review our marketing on a daily basis and feel this is one of the reasons that we achieve the highest results on Rightmove for our client landlords.
Before joining Maxine Lester's I had worked for 5 years in retail which taught me a great deal about dealing with the public. My degree in Psychology & Criminology taught me how some people think! One of the reasons that I was interested in joining the company is that they actively encourage academic study of the Lettings business and have just finished and passed my exams for the Association of Residential Lettings Technical Award
I love looking after houses so I am really delighted that I have been able to do this for the last 5 years.
Before Joining Maxine Lester's my career has included being a full time mum and customer service roles which has given me the perfect background for my present role. There is no tougher negotiation than dealing with a child!. I would not count myself as academic in any way but with the encouragement of the company I have been studying for my ARLA technical which I aim to pass this by the end of the year. I was delighted to achieve the highest results for my first two papers out of the team but I don't remind them about it too much! The benefit of taking the exams is to understand the complexities of the Letting industry which is so interesting.
My main role is with the property management side of the business and see my main role as customer service, since we are looking after the assets of our landlord clients as well as the wellbeing of our tenants. Working closely with my colleagues Beth Hilary Lisa and Jessica I deal with any maintenance issues your tenants advise us on. By organising for our contractors to visit and sort the issue out or by talking through the issue and seeing if the situation can be sorted out over the phone in order to keep costs down for our Landlords. I am so pleased the be part of a Company that has a record for getting the deposit back to our outgoing tenants within 5 days of them leaving the property when there are no issues.
I now head up the Lettings Team and provide guidance to my colleagues Neeta Amy and Tania. I have come a long way as my first role within the company was as an Administrator. It has been great to be recognised for my skills and to be part of a successful company as this has enabled me to gain consistent promotion.
Since I joined the team six years ago I have seen a great many changes in the way we use technology to make sure we stay ahead of the competition which I think is one of the reasons we have won so may awards for our customer service and helped with our growth over the years. Initially I came from the estate sales side of the property industry so I have seen both sides in which I have now had 11 years’ experience and can honestly say I prefer the faster pace of Lettings. I now spend a lot of my time talking with new customers and finding out ways we can help them make more from their assets. I am also responsible for running the seminars that we run for our client landlords to keep them in touch with what is happening in the market. I passed my technical award in 2007 and remain very much in touch with the legal side of the business.
I count one of my main skills as identifying appropriate tenants to meet landlord's needs and I pride myself on my thorough knowledge of local geography and marketplace.
Before starting Maxine Lester's in 2005 I had quite a varied career within insurance, (where I was one of 150 female brokers at Lloyds of London a very uncommon breed at the time) recruitment and latterly marketing with a video entertainment company in Peterborough, looking after 6000 customers throughout the UK and Germany. During this time I began to build my portfolio of properties with my husband and was usually frustrated on how badly properties were looked after and the lack of communication so I realised that there was a better way that properties could be managed.
Redundancy freed me to do what I had always wanted to. Work for myself and have a company that stood up to the values promise. We have seen consistent growth since we opened our doors which I can only be put down to the knowable team we have, which now number 10 - it has been wonderful to be in a position able to help the team develop skills and achieve qualifications with the Lettings industry . My main role is within marketing and looking for new innovative ways to help our customers to obtain the best yield for their investments.
I recently joined the business to add capacity and ensure we continue to grow through recommendation and customer retention. My role is to ensure we deliver great services to our landlords and tenants through our property management and finance team. I also do the back room ‘bogs and boilers’ stuff like facilities and supplier management.
Previously I spent 10 years as Operations Director for leading disability charity the Papworth Trust, where I was responsible for service delivery for all work and learning activities delivered by over 200 staff across the Eastern region. I also created and expanded Papworth Trusts profile with Government in order to support the charity’s campaign work, making significant progress at a National level in key policy areas, particularly welfare and unemployment.
I retain my drive to support those at the margins of our society and remain active in this area, chairing a national forum on disability employment and being involved in a number of other relevant groups.
Prior to my time at Papworth I was Managing Director of a national facilities services contractor to the health and education sectors, where I worked for 12 years.
After having been a PA for a number of years (more than I care to remember!), I was ready for a new challenge – so when the opportunity came up to join The Maxine Lester Team it was one I couldn’t pass up. I’m happy to say it has indeed been one of my better decisions!
Being a Lettings Consultant is a completely new career direction for me, it does allow me to apply many of my acquired skills and gain many competences. Essentially I am a “people person”; I love meeting people from all walks of life and of course chatting to them. I enjoy going on viewings, I get a great deal of satisfaction in helping our tenants find their new home.
In the short time I have been here I have started gaining knowledge of the lettings industry and will be building on this through taking ARLA examinations in the near future.
I am the newest member to the team at Maxine Lester Residential Lettings, previous to this I studied Beauty Therapy & Spa Therapy for 3 Years at Cambridge Regional College.
My interest in property become more visible when I worked previously at Move With Us, I have been here 6 months now and have already learnt a lot about the business and about myself. We work very closely as a team and every day is different for us although my day consists of speaking with the general public via phone, email and face to face. I am looking forward to improving my knowledge of the lettings industry and I enjoy going out to viewings, I also get involved in the admin work we do in office. By this time next year I hope to be ready for ARLA exams if not already started.
I have worked within the accounting environment now for 30 years, and different industries, varying from the building trade to the hotel industry, doing a variety of functions .I stared with Maxine Lester’s nearly two years ago, after relocating to St Neots, I thought as I was getting older this maybe a more easier role and not such a fast pace, how wrong can you be!
The pressure is on daily, ensuring all our Landlords are paid on time, this is done via daily downloads from our bank and then two day bacs payments to the Landlord, this is after we have ensured the rent is paid by their tenants.
Since joining the company my role has grown and I now have been joined by my part time assistant Jessica, who helps me with this part of my role. Together we ensure rents are chased, and Landlord and Contractor are paid in a timely fashion. Happy to report that we pay 98.7% of our Landlord’s on time. Maxine Lester’s has a busy team, front and back office, we all work well together to ensure Landlord and Tenants have a smooth transmission letting or moving into their properties.
This role my not be the easiest role I thought I was getting into but I could not have found a better team of people to work with, I enjoy all aspects of my position , getting up and going to work every day, each day is different with different challenges.
Prior to joining the team at Maxine Lester Residential Lettings, I worked within an Accountancy environment for many years, predominantly Purchase Ledger dealing with in excess of 500 Suppliers. Prior to this I was a Conveyancer handling Residential Sale, Purchase and reMortgage files. As a result of my career to date I enjoy all aspects of Accounts and Property alike!
I assist our Finance Manager, Hilary, by ensuring that our Landlords are paid within the correct timeframe. Thereafter, I chase arrears and am delighted to say that late payers now stand at only 1.2% of our tenancies. I also initiate our renewals and check in processes. I really enjoy the direct contact with tenants and landlords and am happy that my knowledge of Residential Lettings is expanding with each day. It is a real asset to work within a team who are approachable and knowledgeable.
I am studying with the Association of Accounting Technicians as I feel it is very important to pursue academic potential and I believe this will reflect very positively in my Accounts role.
I have recently moved to the area and am very lucky to be a part of the great team at Maxine Lester Residential Lettings - everyone is hardworking, proactive and friendly.
I am new to the Maxine Lester Residential lettings team; I have been a property manager with the team for 4 months.
I enjoy my job very much due to the different jobs I get to do, which include daily maintenance calls to the office, daily emails, speaking with the landlords and organising contractors to visit and carry out any works.
Another part of my job includes doing inspections of properties on behalf of the landlords while there properties have tenants currently in them. This is done on a regular basis as it keeps the landlord updated on what the property now looks like and helps the tenants if they need to report anything or would like to do any anything to the property that will make it feel more like their home.
The job can be very challenging at times but is very satisfying when a tenant or a landlord thanks you for helping them rectify something to do with the property.